Terms & Conditions
All orders must be paid in advance and are full and final. In the case of a special design project we will require a $50 deposit up front to take the project up to proof stage. Once the proof is approved by the customer then the balance will be payable to Clan Customs before manufacture can take place.
All parts carry a one year manufacturers' warranty for defects in construction. In the unlikely event that you experience a problem with your new part contact Customer Service and we will do our best to resolve the problem for you.
PLEASE NOTE: All parts come with a set of specific instructions for installation and maintenance so as to ensure the best finish is maintained. Failure to follow these instructions will void the warranty. If in doubt contact us for specific details.
UV EXPOSURE: Our parts are painted using a specially designed coating method. As with any type of paint finish they may over time fade in the sun due to UV exposure. If they are looked after this will not happen but we do not consider UV exposure to be a manufacturing fault and therefore is not part of the manufacturers warranty.
RETURNS POLICY: If you need to return an item you must contact Clan Customs within 7 days of receipt.
The item will only be accepted for return if it is in brand new condition and has not been used or damaged by the buyer.
The buyer is responsible for the cost of returning the item to Clan Customs, the return must be in the original packaging, and must supply a tracking number for the return.
If the buyer has changed their mind and wants to return the item there will be a $20 restocking fee charged against any refund from Clan Customs.
If a refund is to be issued Clan Customs will make this refund within 5 business day of receipt of the returned item.
NOTE: In the case of Custom Orders there will be no refund following agreement on the Proof and manufacture of the product.